Member Resources

Membership FAQS

What wines are available for my club fulfillment?

REX HILL wine club allocations are selections from our Single Vineyard and Estate collections—showcasing some of the finest expressions of Oregon wines in our portfolio. After meeting your standard club requirements, you can add additional wines to further personalize your order from any of our collections.

Can I customize my club fulfillment?

Customization is available for Crown and Collector’s Club members. These club levels can tailor each wine club shipment to their needs. All customizations must meet the required bottle quantity and club tier thresholds (single vineyard or estate collections. Limited substitutions and addons are offered based on wine availability across our wine portfolio. To make updates, please log into your member account at rexhill.com. You can also contact our wine club team at club@rexhill.com for personalized support.

Cellar Club members receive a curated 6-bottle allocation, with no customization allowed. This level can add additional wines during their fulfillment window at no extra shipping cost. A Cellar Club Pinot Noir-only option is also available for members who prefer exclusively Pinot Noir.

How does the wine club work?

Approximately two weeks prior to each shipment, we will send an email letting members know what the REX HILL winemaker has selected for release from the cellars. Members can then review the wine selection and can click the link to customize, call the club line for additional support or do nothing, and receive the newly released, pre-selected wines.

Do I earn Loyalty Points on my club allocation?

Yes, you can earn points on your club allocation as well as additional purchases of wine as well as food and merchandise when you visit REX HILL. See our Loyalty Points page for more details.

How are my wines shipped?

REX HILL ships wine primarily via UPS Ground to ensure safe and efficient delivery. If you prefer FedEx or 2Day Air, we’re happy to arrange it (additional shipping fees may apply). To request a different shipping method, please email club@rexhill.com.

Does someone need to be present to receive a shipment?

Yes, an adult 21 years or older must sign for any shipment containing alcohol. To ensure smooth delivery of your Erath wine club selections, we recommend shipping to a business address or local UPS Store for convenient pickup. For assistance updating your shipping address before the shipment goes out, contact club@rexhill.com.

How can I track my delivery?

If you need to change your shipping info after an order has gone out or request to have it held at a pickup location, please contact the carrier directly. For additional visibility and delivery updates, we recommend signing up for shipping management services with FedEx or UPS. These services allow you to track your shipment, receive delivery notifications, and manage delivery options.

  • FedEx Delivery Manager
  • UPS My Choice
What happens if I miss my wine club delivery?

If your shipment is returned, we’ll reach out to coordinate a new delivery date. Reshipment charges will apply at the member’s expense.

Please note: Multiple abandoned shipments may result in membership cancellation and loss of accrued wine club benefits and rewards points. Unredeemed points are forfeited within 30 days of cancellation.

What is the pickup policy for pick-up members?

We allow you 3 months from your release date to pick up your wine; we do not have the space to hold previous club allocations. Therefore, we ask that you abide by this policy and come see us in this time frame. If you are unable to visit us within the 3-month time frame, please call our concierge at 503.455.8352. If you do not contact us after the 3 months, we will use your wines for a Charitable Donations Program.

How do I cancel my membership?

The wine club membership is continuous until you cancel it. A two-shipment commitment is required at the time of enrollment. Your credit card will be billed automatically for the retail price of the wines (less club discount) plus any applicable shipping, taxes, and fees. Prices are subject to change. You may cancel your membership at any time without further obligation once your two-shipment commitment has been met except for wines shipped prior to REX HILL receipt of your notice of cancellation. Please submit all cancellation requests via email to club@REXHILL.com, by logging into your account online or via phone at 503-455-8352.

Have additional shipping questions?

Check out our shipping policy page for more details.

Questions? Get in touch

Need help deciding which club is a fit for you? Or have questions about your current membership? Contact us for assistance!

club@rexhill.com
503.455.8352


Ready to make a decision?


Want to visit REX HILL?
All club members receive select complimentary tastings as a part of their benefits.

Club Exclusive Events

JULY 18

Summer Celebration

Members-only: an evening of wine, food, and live music.

Club Exclusive Wines

Pick Up

Members who have opted for pickup can retrieve their wine allocation at our REX HILL tasting room. We allow you 3 months from your release date to pick up your wine; we do not have the space to hold previous club allocations. Therefore, we ask that you abide by this policy and come see us in this time frame. If you are unable to visit us within the 3 month time frame, please call our concierge at 503.455.8352. If you do not contact us after the 3 months, we will use your wines for a Charitable Donations Program.

2026 ALLOCATION SCHEDULE

Collector’s Club
March 2026 | April 2026 | September 2026 | October 2026 | November 2026

Crown Club
March 2026 | October 2026

Cellar Club
March 2026 | October 2026